Refund policy
RETURNS & EXCHANGES
Every PEEVESGEAR item is produced specifically for your order. Because our products are made to order, we generally cannot accept returns or exchanges for incorrect size selection, color choice, change of mind, or buyer’s remorse.
Please review the product description and size guide carefully before placing your order.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your item arrives damaged, defective, misprinted, mislabeled, or you receive an item different from what you ordered, please contact PEEVESGEAR within 30 days of receiving your order.
Include:
- Your order number
- A description of the problem
- Clear photographs showing the issue
- A photograph of the size label when the issue concerns sizing or labeling
Once the issue is verified, we will arrange an appropriate replacement or refund at no additional cost to you.
SIZE & FIT
Because PEEVESGEAR garments are made to order, we cannot guarantee complimentary exchanges when the size ordered by the customer does not fit as expected.
Customers are responsible for reviewing the size guide before ordering.
If you ordered the correct size but believe the garment was mislabeled or its measurements substantially differ from the published size specifications, contact us with photographs of the size label and measurements so we can investigate.
COURTESY EXCHANGES
PEEVESGEAR may, at its discretion, approve a size exchange or replacement as a customer-service courtesy. Approval of a courtesy exchange does not guarantee that future size exchanges will be accepted.
Any applicable production, shipping, or return-shipping costs will be communicated before the exchange is processed.
REFUNDS
Approved refunds are issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.
Shipping charges are generally non-refundable unless the order was defective, damaged, incorrectly fulfilled, or otherwise eligible for a refund due to an error with the order.
FINAL-SALE ITEMS
Customized, personalized, specially commissioned, and clearance/final-sale items cannot be returned or exchanged unless they arrive damaged, defective, misprinted, or incorrectly fulfilled.
QUESTIONS
If you have a problem with your order, contact PEEVESGEAR and include your order number and relevant photographs. We will review the issue and work with you toward an appropriate resolution.